To contact BT Openreach to report a fault with BT’s infrastructure, you can call their UK phone number 0800 023 2023. Customer care staff will solve your enquiry by dispatching a support engineer.
If you’ve had problems in your street with BT Openreach repair or maintenance staff doing poor work, you can report this to BT’s customer services: click here to use their form.
BT Openreach is a catch-all term for the infrastructure elements underpinning the BT telecommunications network. This includes the distinctive, often green street boxes, together with underground and overhead cabling present throughout UK towns and cities.