Contact PayPal’s global customer service team on this dedicated UK phone number 0870 042 0845 (at £0.13/minute plus network access charge) or freephone 0800 358 7911 (free to call from UK landlines and mobiles) for priority customer service advice and assistance between 8am-10pm Monday-Friday, 8am-9pm on Saturdays, and 9am-6:30pm on Sundays.
|02086 100 150||Direct, geographic number to PayPal’s UK HQ (London offices). By being a direct local number, calls are standard rate, eligible in inclusive free minutes offers, and calls to this number have the clearest sound quality – ideal for the hearing impaired.|
|0800 358 7911||National (UK) freephone contact number for PayPal customer services. Calls to this number are free from mobiles and landlines and don’t even eat into your phone package’s inclusive free minutes allowances.|
These are the best UK phones numbers for accessing PayPal customer services. On these helplines, PayPal’s support staff can help you with setting up and verifying your account, fraud allegations, service questions and general enquiries.
If you’re calling specifically about claims or limitations, you can contact PayPal from 8am-8:30pm Monday-Friday, 8am-6:30pm Saturday and 9am-6:30pm Sunday.
- Calls to 02086 100 150 cost a per minute rate set by your provider plus their access charge (which varies based on your terms of agreement with your phone network provider). However these charges can be avoided if you have inclusive minutes as part of your landline or mobile tariff.
- Calls to PayPal’s free phone number 0800 358 7911, however, are completely free from all standard mobile phones and landlines in the UK – these calls won’t even eat into your free minutes allowances.
If calling from outside the UK, dial +44 800 358 7911 to reach PayPal’s UK customer service team (international call charges apply to these numbers unless you’re calling them from inside the UK).
You can also contact PayPal customer service on +353 1 436 9004 from anywhere in the world – this is the international phone number for their Ireland-based customer service centre so international call charges will apply here too (unless you’re calling from inside the Republic of Ireland).
The online wallet linked to your regular bank account
PayPal is like an online bank account – it’s an online wallet, linked to your regular bank account.
Due to its widespread support and framework for facilitating standard debit/credit card payments also (whereby the buyer doesn’t even need a PayPal account), PayPal makes online payments a breeze.
PayPal is a free, easy-to-use and secure way to make and receive standard debit or credit card payments via your smartphone, tablet or desktop/laptop computer. Once you’ve signed up for your free PayPal account, you simply need to register your bank, credit or debit card details (or all three) and you’re ready to make and receive payments within a few quick clicks. When you’re set up, there’s no need to fill in forms, wait for security verification, or enter payment details again when shopping online. In fact, you can pay anyone with an email address or mobile phone number – they don’t even have to have a PayPal account. Plus, more and more UK high street shops are accepting PayPal payments too. So if you’re not already using it, there’s never been a better time to sign up for swift, safe and simple transactions by opening a PayPal account.
PayPal is incredibly versatile, allowing anyone with an email address to send and receive payments online. It operates by leaning on the established financial infrastructure of the bank accounts and credit cards registered to it, in order to provide a worldwide, real-time payment system for its millions of subscribers. This means that businesses of all sizes – from multinationals to individual operators – are supported by traditional and established payment systems.
Common customer concerns
As a global banking service operating in over 200 countries and counting, PayPal’s international customer service teams work around the clock to help customers solve technical difficulties by answering all kinds of questions, simple and complex. Popular topics commonly found in customer service phone calls include how to set up a new account, verifying and managing an account, how to send money to a specific person and how to request money from someone, depositing money from PayPal balances into bank accounts and vice versa, and solving purchase disputes.
Whatever the nature of your enquiry, PayPal’s UK-based customer service team are on hand to help. Just call them direct on the freephone number 0800 358 7911.
Using PayPal on eBay
One of the biggest sources of business for PayPal is facilitating payments on eBay – this was discovered by eBay a long time ago which led to the purchase of PayPal by eBay to ensure PayPal always operates in the best interest of eBay customers.
You can link your two accounts to enable seamless PayPal transactions on your eBay purchases. From eBay payments to fees, receiving payments for goods sold and opening & resolving disputes, you can handle any problem with eBay transactions directly through your PayPal account after you’ve committed to making the purchase on the online auction site.
To get help with your PayPal purchases on eBay, you can contact either eBay of PayPal as appropriate (as follows).
|Company||Phone number||Freephone number|
|PayPal||0800 358 7911|
|eBay||0800 358 6551|
A Simple, Secure Service
EASY balance maintenance – You don’t need any money stored in your PayPal account to make purchases because anything not there is requested from your chosen funding source (be it your bank account by instant bank transfer, or your credit or debit card) once you have committed to pay at the checkout. If your PayPal account is in credit, PayPal will use this balance to pay for goods and services before requesting any more money from your nominated bank account or cards.
WIDE retailer support – A large & growing number of online retailers have been offering customers the choice of paying by PayPal for many years now – there are thousands of business around the UK and millions worldwide selling products via PayPal. You pay in pounds if you like, although PayPal is equipped to process 26 different currencies from 203 countries (for a currency conversion charge on top of the usual transaction fee).
SECURE shopping process – Simply look for the PayPal option when you’re at the checkout, approve the payment (by logging in with your email address and password if you’re on your computer or tablet, or mobile number and PIN if you prefer when shopping on your smartphone) to make your purchase. PayPal securely stores your payment information and protects your personal details so you can checkout quickly without having to pass unnecessary personal details to the seller or any other payment processing agent. The retailers you deal with via PayPal never see your bank details because PayPal draws the funds from your chosen account and acts as the middleman between you and them.
Another layer of security for PayPal users is PayPal Buyer Protection. This covers the customer’s eligible purchases if they don’t arrive as expected, for example if they don’t match the description on the seller’s site or if they’re simply not delivered. PayPal then investigates these cases when they’re reported, and typically then refunds the total cost of the purchase (including goods plus postage & packaging) to the buyer – again, stepping in to resolve the dispute so you don’t need to deal with the retailer first-hand.
Many sellers don’t support PayPal for this very reason – it’s easy for customer to complain and get full refunds even when goods are delivered without problems (thus leaving the seller occasionally out-of-pocket and ever-vulnerable to fraudulent claims).
The History of PayPal
From independent to eBay-owned to independent again
- PayPal was originally established as an independent company in the United States in 1998 during the early growth of the web (accompanying the onset of the ‘dot com bubble’) where it grew rapidly to become the industry-leading online payment processors – largely thanks to its use on major ecommerce portals like eBay.
- PayPal was floated on the stock exchange in 2002 shortly before becoming a wholly-owned subsidiary of eBay, the already-affiliated popular peer-to-peer trading & auctions website.
- Although this partnership made sense due to their longstanding relationship of inter-dependence, PayPal eventually became its own independent company once again in 2015.
PayPal has established itself as one of the leading payment methods for users online auction websites (and the most convenient). But today it is also being used by customers to pay for an increasing range of goods and services such as groceries, electronics, web and print design, travel and for the sale of digital content. Its latest move has seen PayPal set up ‘shop’ ‘offline’, accepted in high street stores and for an increasing number of services like lawyers, business contractors and doctors.
Corporate milestones, 1998 to date
1998 – The original PayPal was created by Peter Thiel and Max Levchin. It was called Fieldlink and later named Cofinity and was designed for Personal Digital Assistants (PDA) users to save and encrypt their financial data
1999 – The company launches a service enabling email payments between people (in US dollars)
2000 – PayPal’s first customer service centre opens (USA)
2000 – A change in payment systems to incorporate eBay transactions takes PayPal to 1 million users. Cofinity becomes X.com in a merger
2001 – X.com changes its name to PayPal
2002 – The business is first floated on the US stock exchange
2002 – eBay buys PayPal for $1.5bn and introduces payments in £ sterling and € euros
2003 – PayPal expands to 38 markets over four continents
2004 – PayPal becomes a payment option on eBay UK, prompting a 300% jump in revenues to $1.4bn
2005 – PayPal expands to 55 markets worldwide
2006 – Ten more currencies are added including the Swiss franc and Singapore dollar. PayPal goes mobile with text message (SMS) payments
2007 – PayPal is granted an EU banking licence
2008 – PayPal acquires main competitor Bill Me Later. This year also sees the first iPhone app for PayPal payments
2009 – PayPal adds another five currencies, taking the number of currencies supported to 24. The business expands to 190 markets
2010 – PayPal launches dedicated apps tailoring the service for iPhone and Android smartphones
2011 – PayPal mobile payments hit $4bn
2012 – PayPal mobile payments increase more than three-fold to $14bn. The business launches in-store with the ‘PayPal Here’ service
2013 – Mobile payments almost double in a year to $27bn
2014 – PayPal expands to 203 markets. eBay announces its plans to restore PayPal to a separate business the following year. The company rebrands acquisition Bill Me Later as PayPal Credit
2016 – To date, PayPal has processed over $1 trillion in payments and counting… Today it processes $8,000 every single second
PayPal Customer Service
With so much success and so many customers, technical issues and buyer-seller disputes are inevitable so PayPal has setup a comprehensive customer support system via FAQs and contact forms on its website – if you don’t see the answer to your question in PayPal’s FAQs and you’re not keen on posting in the community forum, fill in their customer service form and someone will get back to you within a few days or weeks.
There are many ways to contact PayPal for further information about the products & services they provide and to get help with them – the easiest method of contact is often to simply pick up the phone and call their UK-based customer support team on their freephone number 0800 358 7911.
For more customer service options, see PayPal’s customer service portal featuring contact details, FAQs and a community help forum here: www.paypal.com/selfhelp.
Top 10 reasons for contacting PayPal customer service
- Learning how to withdraw money out of PayPal, into your bank account. Taking the funds out of your PayPal balance and putting that money into your normal bank account.
- Learning how to reset your password or security question – so you can get back into your PayPal account after you’ve forgotten your login details, or so you can protect your account in case you suspect someone else may know the current login details.
- I received an email from PayPal – how do I know if it’s genuine?
- How do I add, confirm or remove my email address?
- How do I add or change a bank account on my PayPal account?
- How do I open or close a PayPal account?
- How do I add or remove a debit/credit card?
- How do I update my debit/credit card’s expiry date?
- How do I receive money in my PayPal account?
Different ways to use PayPal
Pay on websites
PayPal is available to use on millions of websites around the world in 203 countries and markets and 24 currencies. Making payments is fast, secure and simple. When you get to the checkout, simply choose to pay with PayPal, log in to your account, authorise the sale and you’re done. You’ll then receive confirmation of your purchase from the seller and confirmation of the payment from PayPal. Giving you peace of mind that your goods have been bought without the hassle or worry of sharing your payment details any further.
If you need support with your online purchases including activating your PayPal account, using PayPal at the checkout, authorising or completing your online transaction, you can call on them on this UK contact number 02086 100 150 or via their freephone number 0800 358 7911.
Buy and sell on auction sites including eBay
PayPal’s link with eBay means you can keep the goods and the transaction separate. Whether you choose to ‘Buy it Now’ or join a bidding race, you simply make your purchase when you’re ready while PayPal handles the sale. This is ideal if an auction ends in the middle of the night or when you’re away from your computer or phone; you’ve secured your purchase and PayPal is ready when you are to close the deal.
For advice on using PayPal in your eBay shopping and questions like how to link your PayPal account to eBay or how to finalise your purchase, you can contact them on their UK number 02086 100 150 or via freephone 0800 358 7911.
PayPal’s not just for paying in shops. You can also use it to send money to anyone with an email address or mobile telephone number. Simply key in the recipient’s email or mobile details and the sum of money you want to send them. They will then receive an alert telling them about the payment. To transfer the money they will have to log in to their PayPal account or set one up. You can pay anyone in the UK or overseas with no charges as long as you pay in GBP. So if your daughter’s on her travels and low on cash, you can whizz her some money quicker than she can make the begging phone call back home! It’s also an ideal way to split a restaurant bill – one pays the balance and the rest of you reimburse them directly via PayPal.
For advice on how to send money via PayPal including currency conversions, paying friends and setting up a business account, give them a call on 02086 100 150 or freephone 0800 358 7911.
There are two simple ways you can send money via PayPal. The first is to use PayPal.me – this smart little service lets you set up a unique hyperlink to your PayPal account that you can share with friends, customers, creditors, anyone who might need to send you money. You can call this link anything you like. For example ‘Kate’s Hen Holiday,’ where you can all pay in for your part of a shared trip away. You can share this link via text, email, chat or social networking post. When they’re ready to pay, they simply click on the link, enter the amount and log in to their own account to approve.
The second method is to send a direct request for money via your PayPal account. You can request money from anyone for any reason – perhaps a friendly reminder about a loan or issuing a one-off invoice for a service rendered. Simply key in the amount and enter the debtor’s email address or mobile number. They then receive notification of your payment request and can pay you via their card, bank account or PayPal balance.
Receiving money in the same currency costs you nothing. There is only a charge for the conversion if you receive money in a different currency. If you have any questions about requesting and receiving money via PayPal you can contact them on 02086 100 150 or freephone 0800 358 7911.
Pay with credit
PayPal Credit is just like a virtual credit card you apply to your PayPal account to use for online purchases. It takes minutes to apply and if you’re approved, your credit limit is added to your PayPal account straight away. No need to wait for the post to bring a plastic credit account and your PIN. PayPal Credit can be used separately or added to your standard PayPal Wallet. If you choose the latter, PayPal Credit can be selected as your preferred payment option or specified with each individual purchase. You can set up payment reminders too, for plenty of notice to make repayments.
For useful advice about setting up and managing your PayPal Credit account, call this UK number 02086 100 150 or call PayPal’s freephone number 0800 358 7911.
More ways to contact PayPal UK
PayPal’s telephone contact centre is open for most of the day, every day. But if you need customer support after hours, you can still access FAQs on their self-help pages www.paypal.com/selfhelp/home for answers to some of the most commonly asked queries. With a more specific enquiry, you might find it easiest to drop PayPal’s email support a line at www.paypal.com/selfhelp/contact/email. They aim to answers queries within 24 hours.
Sometimes it pays to chat with likeminded users. PayPal has a really active online community in its forums who might be able to shed some light on any questions you might have about your experience.
You’ll find most users more than willing to share their advice, opinions and experiences. Look back through the threads – it may be the case that your question has already been asked – and answered. Make sure you keep your questions generic when committing your thoughts in writing. Do not share any account, payment or security details.
If you are a business with a PayPal enquiry, call them on their business freephone number 0800 358 7929.
PayPal’s UK head office
If you need to escalate any queries, you’ve got a general enquiry unrelated to a PayPal account or you’re contacting a non-customer services department such as Human Resources, you can contact PayPal UK’s head office at this address:
PAYPAL (UK) LIMITED,
I received an email from PayPal. How do I know if it’s genuine?
Fake emails can attempt to trick you into receiving your personal or financial information like your passwords and log-ins, bank account or credit card details. They will often link to a fake website which will collect the information you type in.
Emails from PayPal will never:
- Use a generic greeting like ‘Hello user’ or ‘Hello PayPal customer.’ The emails will always use your first and last name, or the name on your business account
- Request your financial or other personal information. PayPal will never ask for your bank account, debit or credit card details or your full name, password or security questions
- Ask you to install a software update on your computer
To check the validity of an email, forward it to firstname.lastname@example.org and delete it from your mailbox. If you think you’ve responded to a fraudulent email and believe your PayPal account has been compromised, report it immediately by calling UK number 02086 100 150 or via freephone 0800 358 7911.
Join PayPal on Social Media
PayPal UK and PayPal worldwide have active social media presences, particularly on Twitter and Facebook. These are particularly useful for accessing micro news bulletins and up-to-the-minute information about breaking stories straight and reliably from the business itself. They’re also a great way of engaging in real-time dialogue with company representatives and fellow customers. If you want an answer to a general support question they’re a good first port of call. In fact, it’s worth looking back through previous conversations too, as you’re likely not be the first person to ask the question.
You can address questions to the PayPal UK team and other users via these Facebook and Twitter accounts. If you need a more urgent or technical response, Twitter enquiries should be directed to @AskPayPal. There’s a good chance you might find an answer to most queries if you sift through these pages. But for immediate, tailored customer support, it’s best to pick up the phone and speak to a UK representative on 02086 100 150 or via the freephone number 0800 358 7911.
Please be vigilant especially when discussing financial affairs on social media. If your query isn’t a general one or might require disclosure of sensitive personal details, it is best that you speak to PayPal’s customer support team over the phone.
Never share your personal information – including logins, email addresses, transaction details, card or bank details, passwords or screenshots from your PayPal account – on social media, especially on publically-visible pages.
There is also a Community Help forum on the PayPal website, where users swap ideas, tips and experiences. This bank of FAQs is a great place to find answers and resolutions to common questions and problems.